FAQs

Getting Answers Travel Questions We've Been In Your Shoes Ourselves And Encountered Most Of The Problems You Might Face, Both Online And While Traveling. Don't Be Afraid To Ask A Question, No Matter How Silly You Think It May Be. However, Many Commonly-Asked Questions Are Already Answered On This Page. If Yours Is Not Answered, The Simple Form On That Page Will Get Our Attention Quickly. If We Did Not Answer Your Question Above, Ask Your Own Question Here.

DURING ARRIVAL

 WHERE ARE THE PASSENGERS RECEIVED AFTER THEY ARRIVE AT THE AIRPORT, RAILWAY STATION, LIKEWISE AT ARRIVAL AT THE ENTRY POINTS?

People Arriving By Train, Flight Or Surface Transport Should Be Aware That Our Representative Will Be Holding A Pla Card Of Their Name Or As Advice. (Standard Pattern Followed In Case Of Any Changes Would Be Update Respectively)

Point Of Arrival Pick Up Point
Railway Station In Old Enquiry Counter / New Exit Gate.
Airport Exit Gate
Bus Terminus Alias Junction At The Enquiry Counter

 AFTER MEETING OUR REPRESENTATIVE, WILL THEY BE TAKEN TO THEIR VEHICLE IMMEDIATELY OR THEY HAVE TO WAIT FOR OTHER TRAVELLERS WHO HAVE ALSO BOOKED A TRANSFER?

We Provide Separate Transfer By Separate Private Vehicles To Our Different Clients Coming At The Same Time. The Passengers Have To Wait For A Few Minutes Till Our Vehicle Waiting For Them Arrives At The Spot From The Parking Place.

 WHAT DO THE PASSENGERS DO IF THEY FAIL TO LOCATE YOUR REPRESENTATIVE IS THERE AN ALTERNATE METHOD TO CONTACT YOUR REPRESENTATIVE?

In That Case, You Could Get In Touch With Our Transportation Department Or The 24*7 Number Provided In Your Booking Vouchers And The Brothers Staff Who Is Expected To Guide/Direct Them At The Arrival.

 DO THEY CARRY THEIR LUGGAGE THEMSELVES?

As The Guests Can Meet Our Representative Only Outside The Arrival Meeting Point,They Have To Carry Their Luggage In The Trolleys Through The Checking Upto The Vehicle On Their Own And Can Hand Over The Same To Our Representative. He Takes Care Of Their Luggage Till They Check In At The Hotel.

 ON ARRIVAL AT THE HOTEL, DOES YOUR REPRESENTATIVE ESCORT THEM TO THE FRONT DESK AND ASSIST THEM IN CHECK-IN FORMALITIES?

The Guests Are Escorted Upto The Hotel's Front Office And Our Representative Assist Them In The Check-In Formalities.

DURING TRANSFER

 WHAT TYPE OF VEHICLES ARE USED FOR TRANSFERS? (ARE THEY AIR CONDITIONED)?

Our Fleet Consists Of Vehicles Of Indian Make Cars, Maruti Vans & Hard Top Covered Jeeps Coaches & 14 Seated Commuters. The Type Of Vehicle Provided For A Particular Transfer Depends Upon The Request And Contract Made Between The Two Parties (Brother's & Clients/Agent On Behalf Of The Clients) And The Size And Strength Of The Arriving Group.

 ARE THE TOURISTS GIVEN A CITY ORIENTATION TOUR AS A PART OF THEIR TRANSFER?

During their transfer from the airport to the hotel, the tourists are generally briefed on India and if time permits, on tourist destination(s). The transfer is not an orientation tour of the city.

DURING STAY

 WHOM SHOULD THE TOURIST CONTACT DURING THEIR STAY?

We assign one of our tour executives to look after our clients, who constantly stays in touch with them during their stay in India and they keep informing/briefing them about their itinerary including sightseeing and every other information.

 IF PASSENGERS HAVE BOOKED SIGHTSEEING TOURS IN YOUR CITY, ARE THEY PROVIDED WITH VOUCHERS/PICK-UP INFORMATION?

As we have only organised tours for our clients, they do not need vouchers for their sightseeing.

 IF PASSENGERS HAVE BOOKED A DEPARTURE TRANSFER, DO YOU RECONFIRM THEIR ONWARD FLIGHT?

The Onward Flight Of All Our Clients Are Duly Reconfirmed By Our Staff In Time And The Status Is Informed To Them. Even If The Departure Transfer Is Not Booked, We Do Reconfirm Their Onward Flight As A Matter Of Courtesy.

DURING DEPARTURE

 HOW MANY HOURS PRIOR TO THE DEPARTURE FLIGHT ARE PASSENGERS PICKED -UP FROM THEIR HOTEL?

The Clients Are Picked From Their Hotel 2-3 Hours Before The Time Of Their Departure Flight.

 HOW ARE THE PASSENGERS ASSISTED IN THEIR TRANSFER?

We Assign One Of Our Tour Executives To Look After Our Clients, Who Constantly Stays In Touch With Them During Their Stay And They Keep Informing/Briefing Them About Their Onward Connection, In Case Personal Contact Fails, Our Representative Leaves A Message In The Hotel Reception Or Via Other Social Media Mentioning The Details Of Their Departure, Such As, Departure Details Of Their Onward Connection, Where To Meet, Whom To Meet And When To Meet.

 SHOULD I BRING MY OWN MEDICINE?

Please Consult Your Local Doctor And Follow His Advice. However, If You Are Taking Any Particular Medicines, It Would Be Best To Bring These With You.

 CAN I DRINK THE WATER?

Do Not Drink Tap Water Or Stream Water. All Lodge/Hotel Water Has Been Boiled And Filtered And Is Safe. Local Mineral Water Is Also Provided And Is Perfectly Safe To Drink.

 CAN I AVAIL THE FACILITY OF PHONE/FAX/E-MAIL?

A Good Standard Communication System Is Readily Available In All The Major Towns & Rural Areas. Neither Phone Nor Fax Are Available While Rafting Or On Trek.

INFORMATION PACK FOR HIMALAYAS

 HOW FIT DO I HAVE TO BE TO TREK?

If You Enjoy A Day's Walking And Can Walk Up And Down Hills, You Will Be Fine. If You Participate In Any Sport, You Will Be Fine. The Trek Has An Easy Grading Although Everyone Will Be Out Of Breath At Times. We Would Suggest Some Program Of Exercise Starting One To Two Months Prior To Your Arrival In Nepal. Step Classes/Stair Master Best Prepare One For The Hills.

 HOW LONG DO WE TREK PER DAY AND HOW HIGH?

Up To A Maximum Of 5-6 Hours A Day With Lunch Breaks Along The Trail. The Maximum Altitude Reached During The Trek Will Be 7,000 Feet Or 2,100 Meters. Altitude Sickness Will Not Affect You At These Heights As It Is Only A Concern Above 10,000 Feet Or 3,000 Meters. However, Everyone Suffers Shortness Of Breath On Some Uphill Sections.

 WHAT KIND OF FOOTWEAR WILL I NEED?

You Will Require A Light Weight Pair Of Boots That Have Rubber Soles With Thick Tread And Good Ankle Support. Hi-Tech And Nike Produce Good Walking Comfortable Shoes.

 WHAT KIND OF FOOD WILL BE SERVED WHILE ON TREK?

A general idea will be:
Breakfast : Cereal/Muesli/Porridge/Eggs/Tomatoes/Toast/Jam/Honey/Tea/Coffee.
Lunch : Salad/Spring Rolls/Pizza/Quiche.
Dinner : Soup/Curry/Pasta/Dumplings/Vegetables/Cake/Fruit Fritters.

 WILL I NEED TO BE INOCULATED?

Consult Your Local Doctor Who Will Have An Updated List. However, Most Important Are Gamma Globulin (For Hepatitis) And Tetanus. Do Not Go Over The Top Otherwise You Will End Up Cholera, Rabies, Malaria Tablets And Many Others. In Case, It Is Always Worth Talking To Two Doctors And Then Using Your Own Judgment.

 WHAT HAPPENS IN THE EVENT OF AN EMERGENCY?

On Trek, If You Are Not Feeling Well We Make Necessary ( Potter / Guide ) Arrangements And Will Be Made To Descends To The Nearest Road Where You Will Be Met By Our Office Staff And Taken To The Nearest Hospital If Necessary A Helicopter Will Be Summoned As Per The Availability. You Will Then Be With Your Guide. Anywhere Else On The Trip, You Will Be Taken By Road To Nearest Hospital Where The Same Process Will Occur. Ensure That Your Insurance Policy Covers You For Such Unlike Eventualities.

 HOW HOT/COLD DOES IT GET?

As General Rule, It Is Hot Enough During The Days To Wear An Open-Neck Shirt With Shorts And You Will Not Be Cold. During The Evening, It Gets Cold So, Long Trousers And A Warm Jersey Are Essential.

 WHAT IS THE SEASON IN SIKKIM & DARJEELING?

Mid October/November Very Clear Skies, Flowers In Bloom, Hot During The Day And Cold Evenings. Temperatures Steadily Decrease During These Months.
December/January/February Skies, Frosty Mornings, Warm Days But Cold At Night. Day Time
March/April Some Times Hazy Skies, Flowers In Bloom, Hot During The Day, Warm At Night, Daytime Temperature Reach The Low
June/July/August This Is Rainy Season, Although Fascinating For Those Interested In The Flora And Fauna Of The State. Daytime Temperatures Are Consistently.
May/September/Early October These Are The Transition Months Between The Wet And Dry Season. The Rain Is Not As Frequent As The Summer Months; However, It Is Unpredictable. The Temperatures, Flora And Fauna Are The Same As The Summer Month.

Note: The Plain, where Kalimpong & Mirik is locate, is about 400 feet, 120 meters, lower in altitude than Darjeeling & Gangtok and is consistently warmer than the rest of State.

FORECASTED CLIMATE CHART

Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Chances Of Dry Day 95% 91% 91% 85% 74% 54% 33% 37% 62% 88% 98% 99%
Hours Of Sunshine 5:54 5:39 7:37 9:3 5:43 4:54 2:37 2:23 3:18 5:12 5:12 5:06

BAGGAGE

We Suggest That You Bring A Suitcase To India In Which You Have A Zip-Down Duffel Bag And Small Duffel Overnight Bag. The Suitcase Can Be Left In Town With Your Town Cloths. The Duffel Bags Travel With You To Your Trek/Rafting And Jungle Clothes. The Small Overnight Bag Is Used For The Rafting.

 WHAT DO I NEED TO PACK FOR THE TREK, RIVER RAFTING & SAFARI?

Walking Boots, Tennis Shoes For Evening, 3 T-Shirts Or Short Sleeved Shirts, 2 Pairs Of Shots Made From Strong Cotton, (Women Can Wear Shorts In India Or Skirts If They Prefer), 2 Long Sleeved Shirts For Evenings, I Long Pair Of Trousers, One Track Suite, One Extra Sweat Shirt Or Sweater For Evenings, Wind-Breaker, Warm Sleeping Wear For Dec/Jan/Feb; 5 Pairs Of Thick Walking Socks Underwear, Personal Toiletries Including A Small Face Towel, Sun Cream, Sunglasses Camera With Approximately 20 Rolls Of Film, Binos If You'd Like Walking Sticks, Sun Hats, Cotton Scarves, Rain Ponchos, Umbrellas, And Gear Bags Which The Porters Carry, You Can Leave Any Town Clothes At Your Hotel And A Set Of Clean Cloths, As Well As Rafting/Safari Clothes.

For Rafting

Flip-Flops, Sandals, Or Booties While Rafting (Barefoot Is Ok Too), Tennis Shoes With Socks For Evening During Otherwise Flip-Flops Or Sandal Are Warm Enough. T-Shirt Bathing Suit, And Light-Weight Shorts During The Day (They Will Get Wet So Nylon Shorts Dry The Fastest); Track Suit Or Trousers And A Sweat-Shirt For The Evening (Warm Sweater Or Jacket During The Winter Months); An Overnight Bag To Bring These Clothes To The Campsite, Note: What Ever You Don't Need At The Campsite Will Be Kept In Our Vehicle Which Is Guarded At All Times.

For Safaris

Your Walking Boots And Evening Shoes, Light / Weight Long Trousers And Long-Sleeved Shirt For Safaris; Short Sleeved Shirt And Shorts For Daytime In Between Safaris; Casual Clothes For The Evenings.

About The River

It Is An Excellent Introduction To Rafting. There Is Only 1 Grade Iii Rapid. For Those Who Are Already Experienced, They Can Try Guiding Or Our Guide Can Aim To Get You Wet.

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